♦ ISIS Integrated Student Information Software
♦ InfoAccess DataWarehouse
♦ Enrollment Management
♦ Student Services
♦ Relational Database Design/MS Access
Veteran Status:
♦ Madison Native
♦ Undergraduate at Madison
♦ Community Service
♦ 3270 Legacy System
♦ ISIS CRISIS
♦ Campus Community Teamwork
♦ Introduction of Web Technology in Student Services
Skilled in:
♦ Planning & Facilitation of Meetings
♦ Identifying Functional Requirements for a Business Process
♦ Managing Priorities
♦ Thinking Creatively “Outside the Box”
♦ Working under Deadlines
♦ Customer Service
♦ Problem Solving
♦ Leadership
♦ Project Management
Familiar With:
♦ Various Desktop Technology
♦ Quality Improvement Methods
♦ User Interface Linkage to Data: data structure, data entry
♦ SQL, HTML, Visual Basic, VBA
EXPERIENCE
2007 to present
Office of Undergraduate Admissions UW-Madison WI
Administrative Support for Application Process
♦ Trained in utilization of “ImageNow” and ISIS software co-operations
Application Fee Reconciliations
♦ Trained in refund and analysis via “CashNet” computer software
♦ Troubleshoot fee problens
Communications Output Coordination; Alpha Team Leader
♦ Trained in paper application process
♦ Led development of regular Communications Output team meetings
♦ Managed various improvements to Communication Output process
1997-2006
Department of Political Science UW-Madison WI
Timetable and Enrollment, Undergraduate Program Assist., Administrative Support
♦ Led the department of Political Science into the information age
♦ Used data warehouse to improve efficiency of class scheduling and enrollment management
♦ Used ISIS to schedule classes and manage enrollment
2006
Department of Landscape Architecture UW-Madison
Student Services Coordinator
♦ Supported vision of department of Landscape Architecture through coordination of academic student related administration
1996-1997
Office of the Registrar UW-Madison
Program Assistant
♦ Processed official transcript requests
♦ Verified in person request forms for accuracy
♦ Opened mail
♦ Assembled completed orders for pick up or mailing.
1994-1996
Office of Undergraduate Admissions UW-Madison
Program Assistant
♦ Seasonal worker. Acted as receptionist at the front desk
♦ Answered telephone inquiries for undergraduate application forms & general information on the application process
1994
Office of International Undergraduate Admissions UW-Madison
LTE Program Assistant
♦ Filled in for maternity leave of main administrative support
♦ Typed forms, managed files
♦ Answered telephone
♦ Made appointments for advisors
1992-94
Graduate School; Business Services UW-Madison
LTE Program Assistant
♦ Various administrative support such as data entry, reception, typing
1990-1991
Community Action Coalition Madison, WI
Community Developer
♦ Wrote and administered grants for support of neighborhood programs
♦ Staffed Allied Drive Community Center
♦ Performed outreach to neighborhood of primarily low-income minority single parent households
♦ Made effort to serve many Southeast Asian refugees in the area.
♦ Coordinated articles for neighborhood newsletter
♦ Co-coordinated the annual neighborhood multicultural festival with VISTA worker.
♦ Coordinated with other service providers & churches in the community
EDUCATION
1992-2010
Technical & Professional Development Training Madison WI
♦ ISIS training, UW Madison-student data
♦ Madison Area Technical College-academic and technical training
♦ UW Extension-design, technical and communications
♦ DoIT Professional & Technical Education-MS products, analysis tools, Brio
♦ Peak Performance Conferences for the Office Professional
♦ LSS-desktop software
♦ InaCom-technical and enterprise development
1988,1996
University of Wisconsin-Madison Madison WI
♦ Bachelor of Arts, International Relations
♦ 3 credit course, Administration of Student Services
COMMUNITY & CAMPUS SERVICE
♦ InfoAccess Query Library Project ♦ Peace Park Homeless Feeding Ministry ♦International Friendship Center ♦ United Refugee Services ♦ Madison Literacy Council ♦ Full Circle Ministries International ♦ MS Access Users Group♦
INTERESTS
♦ Computers ♦ Spirituality ♦ Creativity ♦ Madison, ♦ my Daughter (Victoria) ♦ Photography ♦
REFERENCES
♦ Mr. Bruce Beck,
Senior Policy & Planning Analyst
Division GENERAL EDUCATIONAL ADMINISTRATION
Department UNIVERSITY ADMINISTRATION
Unit ACADEMIC PLANNING AND ANALYSIS
University of Wisconsin Madison
Phone (608) 263-4240
Email bdbeck@wisc.edu
♦ Ms. Kathleen Luker,
Consultant
Division GENERAL SERVICES
Department OFFICE OF QUALITY IMPROVEMENT
Unit OFFICE OF QUALITY IMPROVEMENT-
University of Wisconsin Madison
Phone (608) 265-3761 (608) 262-6843
Email kwluker@wisc.edu
