RESUME

Excellent Knowledge of:

♦  ISIS Integrated Student Information Software

♦  InfoAccess DataWarehouse

♦ Enrollment Management

♦ Student Services

♦ Relational Database Design/MS Access

Veteran Status:

♦ Madison Native

♦ Undergraduate at Madison

♦ Community Service

♦ 3270 Legacy System

♦ ISIS CRISIS

♦ Campus Community Teamwork

♦ Introduction of Web Technology in Student Services

Skilled in:

♦ Planning & Facilitation of Meetings

♦ Identifying Functional Requirements for a Business Process

♦ Managing Priorities

♦ Thinking Creatively “Outside the Box”

♦ Working under Deadlines

♦ Customer Service

♦ Problem Solving

♦ Leadership

♦ Project Management

Familiar With:

♦ Various Desktop Technology

♦ Quality Improvement Methods

♦ User Interface Linkage to Data: data structure, data entry

♦ SQL, HTML, Visual Basic, VBA

EXPERIENCE

2007 to present

Office of Undergraduate Admissions UW-Madison WI

Administrative Support for Application Process

♦ Trained in utilization of “ImageNow” and ISIS software co-operations

Application Fee Reconciliations

♦ Trained in refund and analysis via “CashNet” computer software

♦ Troubleshoot fee problens

Communications Output Coordination; Alpha Team Leader

♦ Trained in paper application process

♦ Led development of regular Communications Output team meetings

♦ Managed various improvements to Communication Output process

1997-2006

Department of Political Science UW-Madison WI

Timetable and Enrollment, Undergraduate Program Assist., Administrative Support

♦ Led the department of Political Science into the information age

♦ Used data warehouse to improve efficiency of class scheduling and enrollment management

♦ Used ISIS to schedule classes and manage enrollment

2006

Department of Landscape Architecture UW-Madison

Student Services Coordinator

♦ Supported vision of department of Landscape Architecture through coordination of academic student related administration

1996-1997

Office of the Registrar UW-Madison

Program Assistant

♦ Processed official transcript requests

♦ Verified in person request forms for accuracy

♦ Opened mail

♦ Assembled completed orders for pick up or mailing.

1994-1996

Office of Undergraduate Admissions UW-Madison

Program Assistant

♦ Seasonal worker. Acted as receptionist at the front desk

♦ Answered telephone inquiries for undergraduate application forms & general information on the application process

1994

Office of International Undergraduate Admissions UW-Madison

LTE Program Assistant

♦ Filled in for maternity leave of main administrative support

♦ Typed forms, managed files

♦ Answered telephone

♦ Made appointments for advisors

1992-94

Graduate School; Business Services UW-Madison

LTE Program Assistant

♦ Various administrative support such as data entry, reception, typing

1990-1991

Community Action Coalition Madison, WI

Community Developer

♦ Wrote and administered grants for support of neighborhood programs

♦ Staffed Allied Drive Community Center

♦ Performed outreach to neighborhood of primarily low-income minority single parent households

♦ Made effort to serve many Southeast Asian refugees in the area.

♦ Coordinated articles for neighborhood newsletter

♦ Co-coordinated the annual neighborhood multicultural festival with VISTA worker.

♦ Coordinated with other service providers & churches in the community

EDUCATION

1992-2010

Technical & Professional Development Training Madison WI

♦ ISIS training, UW Madison-student data

♦ Madison Area Technical College-academic and technical training

♦ UW Extension-design, technical and communications

♦ DoIT Professional & Technical Education-MS products, analysis tools, Brio

♦ Peak Performance Conferences for the Office Professional

♦ LSS-desktop software

♦ InaCom-technical and enterprise development

1988,1996

University of Wisconsin-Madison Madison WI

♦ Bachelor of Arts, International Relations

♦ 3 credit course, Administration of Student Services

COMMUNITY & CAMPUS SERVICE

♦ InfoAccess Query Library Project ♦ Peace Park Homeless Feeding Ministry ♦International Friendship Center ♦ United Refugee Services ♦ Madison Literacy Council ♦ Full Circle Ministries International ♦ MS Access Users Group♦

INTERESTS

♦ Computers ♦ Spirituality ♦ Creativity ♦ Madison, ♦ my Daughter (Victoria) ♦ Photography ♦

REFERENCES

♦ Mr. Bruce Beck,

Senior Policy & Planning Analyst

Division GENERAL EDUCATIONAL ADMINISTRATION

Department UNIVERSITY ADMINISTRATION

Unit ACADEMIC PLANNING AND ANALYSIS

University of Wisconsin Madison

Phone (608) 263-4240

Email bdbeck@wisc.edu

♦ Ms. Kathleen Luker,

Consultant

Division GENERAL SERVICES

Department OFFICE OF QUALITY IMPROVEMENT

Unit OFFICE OF QUALITY IMPROVEMENT-

University of Wisconsin Madison

Phone (608) 265-3761 (608) 262-6843

Email kwluker@wisc.edu









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